Refund policy

At Bancroft Bay Distillery, we take pride in the quality of our spirits and want you to be happy with your purchase.

Change of Mind

Due to the nature of our products, we are unable to accept returns or exchanges of bottled spirits for change of mind once your order has been dispatched.

Please choose carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or you receive an incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may ask you to provide your order number and photographs of the product, packaging and any damage.

Depending on the circumstances, we will arrange an appropriate replacement, refund or other remedy.

Please do not dispose of a damaged or incorrect product until we have responded to your request, as we may require further information.

Faulty Products

If you believe a product is faulty or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us so we can assess the issue and provide an appropriate remedy.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

How to Contact Us

To request assistance with an order, please contact Bancroft Bay Distillery and include:

• Your name
• Order number
• A brief description of the issue
• Photographs where the product has arrived damaged or leaking

We will review your request and get back to you as soon as reasonably possible.

Bancroft Bay Distillery
Metung, Victoria, Australia